Terms of service
TERMS OF SERVICE
Last Updated: July 2026
Welcome to The Flower Hype! These Terms of Service ("Terms") govern your use of our website and your purchase of products from The Flower Hype LLC ("The Flower Hype," "we," "our," or "us"). By accessing our website or placing an order, you agree to these Terms.
1. Products
The Flower Hype specializes in premium fresh-cut flowers shipped directly from trusted farms.
Because flowers are natural products:
- Bloom size, color, shape, and fragrance may vary.
- Flower varieties may differ slightly due to seasonal availability.
- Photos are representative and may not exactly reflect the product you receive.
2. Pricing
All prices are listed in U.S. Dollars.
Prices are subject to change without notice.
If a pricing error occurs, we reserve the right to cancel the order and issue a full refund.
3. Orders
Orders are considered accepted only after payment has been successfully processed.
We reserve the right to:
- Cancel suspicious or fraudulent orders.
- Limit quantities.
- Refuse service when necessary.
4. Flower Care
Fresh flowers require proper care after delivery.
Customers are responsible for:
- Unpacking flowers immediately.
- Trimming stems.
- Hydrating flowers according to our care instructions.
- Following all care recommendations included with the shipment (each flower has specific instructions),
Failure to properly care for flowers may shorten vase life and is not considered a product defect.
5. Natural Variations
Fresh flowers naturally vary.
Variations may include:
- Color intensity
- Bloom size
- Number of blooms
- Stem thickness
- Guard petals
- Opening stage
These are normal characteristics and are not considered defects.
6. Limitation of Liability
Our liability is limited to the purchase price of the products purchased.
We are not responsible for indirect, incidental, or consequential damages.
7. Intellectual Property
All content on this website—including:
- Images
- Logos
- Product descriptions
- Videos
- Graphics
- Blogs
is the property of The Flower Hype and may not be copied without written permission.
Contact
The Flower Hype LLC
Email: customerservice@theflowerhype.com
Website: www.theflowerhype.com
PRIVACY POLICY
Information We Collect
When you shop with us, we may collect:
- Name
- Shipping address
- Billing address
- Email address
- Phone number
- Payment information (processed securely by our payment providers)
- IP address
- Browser information
How We Use Your Information
We use your information to:
- Process orders
- Ship products
- Respond to customer service inquiries
- Improve our website
- Send marketing emails (only if you opt in)
Sharing Information
We never sell your personal information.
We only share information with trusted partners necessary to fulfill your order, including:
- Payment processors
- Shipping carriers
- Email marketing providers
- Fraud prevention services
Cookies
Our website uses cookies to improve your browsing experience and analyze website traffic.
Data Security
We take reasonable measures to protect your information, although no internet transmission can be guaranteed to be 100% secure.
SHIPPING POLICY
The Flower Hype proudly ships fresh flowers nationwide throughout the United States.
Shipping Schedule
Orders ship Monday through Friday.
Certain products may ship on specific dates depending on availability.
Delivery Times:
Most orders arrive within:
- 2 to 4 business days after shipment
Delivery dates are estimates and are not guaranteed.
Signature:
Some deliveries may require a signature.
If you choose to waive the signature requirement, The Flower Hype is not responsible for lost or stolen packages after delivery.
Weather Delays:
Occasionally, weather conditions or carrier disruptions may delay deliveries.
These delays are outside of our control.
Address Accuracy:
Customers are responsible for providing a complete and accurate shipping address.
Additional shipping charges may apply if an incorrect address is provided.
Event Orders:
We strongly recommend scheduling delivery 2 – 3 days before your event to allow flowers time to hydrate, bloom, and account for any unexpected shipping delays.
REFUND & RETURN POLICY
Because fresh flowers are perishable, we do not accept physical returns.
Claims:
If there is an issue with your order, please contact us within 24 hours of delivery.
Please include:
- Your order number
- Photos of the flowers
- Photos of the shipping box
- Photos of the shipping label
This allows us to investigate the issue with our farms and shipping partners: Claims Policy – The Flower Hype
Eligible Issues:
We may issue a store credit or refund for:
- Incorrect products
- Significant shipping damage
- Poor quality upon arrival
- Missing items
Non-Eligible Issues:
Refunds are generally not available for:
- Flowers not cared for properly
- Natural color variations
- Flowers still hydrating within the first 24–72 hours
- Delays caused by weather or carrier disruptions
- Incorrect addresses provided by the customer
Refund Method:
Approved refunds will be issued to the original payment method unless otherwise agreed.
Store Credit:
Store credit does not expire and may be used toward any future purchase.
Cancellations:
Orders may be canceled before they enter processing.
Once flowers have been harvested, packed, or shipped, orders cannot be canceled: Cancellation & Changes – The Flower Hype
SUBSTITUTION POLICY
At The Flower Hype, we work directly with trusted flower farms to provide the freshest, highest-quality blooms possible. Because fresh flowers are seasonal, weather-dependent, and harvested to order, occasional substitutions may be necessary. Our goal is always to preserve the overall style, color palette, and value of your order.
Our Commitment:
If a substitution is required, we will make every effort to replace the unavailable flower with one that closely matches the:
- Color
- Style
- Size
- Texture
- Overall design aesthetic
- Value
We will never intentionally substitute a premium flower with one of lesser quality or significantly lower value.
When Substitutions May Occur:
Substitutions may be necessary due to:
- Seasonal availability
- Weather conditions
- Farm crop variations
- Quality concerns
- Crop failures
- Import or customs delays
- Transportation disruptions
- Supply shortages
Because flowers are a natural product, availability can change quickly, even after an order has been placed.
Flower Variety Substitutions:
When a specific flower variety is unavailable, we may substitute it with a similar variety of equal or greater value.
Examples include:
- Garden rose varieties may be substituted with another premium garden rose in a similar color.
- Eucalyptus varieties (such as Baby Blue, Silver Dollar, or Parvifolia) may be interchanged based on seasonal availability.
- Spray roses may be substituted with another spray rose variety in a similar color.
- Filler flowers and greenery may vary depending on seasonal availability while maintaining the intended overall look.
Color Variations:
We always strive to maintain the requested color palette. However, slight differences in shade or tone may occur because flowers naturally vary by season, farm, and growing conditions.
For example, blush pink may vary slightly from one harvest to another, and white flowers may display soft cream or green tones as part of their natural appearance.
Bouquets and Combo Boxes:
Our bouquets and flower boxes are carefully designed to achieve a specific style and overall aesthetic. If substitutions are necessary, they will be made to preserve the beauty, balance, and value of the arrangement while remaining as true as possible to the original design.
Notification of Major Changes:
If a significant substitution is required that would noticeably change the overall appearance of your order, we will make every reasonable effort to contact you before your order ships.
Seasonal Products:
Some flower varieties are only available during certain times of the year. Seasonal products may occasionally be replaced with comparable blooms that reflect the same overall style and value.