Cancellation & Changes

Order Changes and Cancellations Policy

We completely understand that plans can change, and we're here to make the cancellation process as easy as possible for you. Please take a moment to review our cancellation guidelines:

Cancel with Ease: 

We’re happy to help with cancellations when plans change. To keep everything running smoothly, please cancel your order at least 8 business days before your scheduled delivery date (as long as your order doesn’t include tinted/ premade products). A small 5% cancellation fee applies to cover processing and handling.

NOTE: During Valentine’s Day and Mother’s Day seasons, flowers are carefully prebooked with our growers. Because of this, we’re unable to accept cancellations made within 15 days of the delivery date during these peak periods.

If you have questions or need help planning ahead, our team is always here to support you

Need to edit your order?

We totally get that life can throw curveballs. However, due to the advanced preparation of your order, changes within 7 business days of the delivery date can’t be accepted. However, if you reach out to us ahead of time, we can look into this for you and make it happen!

NOTE: During Valentine’s Day and Mother’s Day seasons, flowers are carefully prebooked with our growers. Because of this, we’re unable to accept changes made within 15 days of the delivery date during these peak periods.

Important: Double-Check Your Order Before Checkout

Before completing your purchase, please carefully review all order details, including:

- Shipping address: Make sure your address is complete and accurate, including apartment or suite numbers, gate codes, and any necessary delivery instructions.

- Delivery date: Double-check that your selected delivery date is correct and allows enough time for your flowers to be prepared for your event.

- Products and quantities: Confirm that all flower varieties, colors, and quantities match your needs.

- Contact information: Ensure your email address and phone number are correct so we can reach you regarding your order if needed.

PLEASE NOTE: Once your flowers have shipped, your order can no longer be canceled, modified, or refunded due to incorrect information provided at checkout. This includes incorrect shipping addresses, delivery dates, products, or quantities. Once a shipment is in transit, we cannot stop or guarantee changes to its delivery.

Unfortunately, we cannot issue refunds or replacements for orders that arrive after your event due to an incorrect delivery date or incomplete shipping information provided at checkout.

We kindly ask that you review everything carefully before placing your order to help ensure a smooth and timely delivery.

How to Request a Cancellation or Change

If you need to cancel or modify your order and are still within the applicable time frame, please contact us:

Email: customerservice@theflowerhype.com

Phone or Text: +1 (346) 475-0813

Once your cancellation or requested change has been approved and processed, we'll send you a confirmation email so you know everything has been taken care of.

We truly appreciate your understanding! At The Flower Hype, our goal is to provide you with beautiful, fresh flowers and a seamless shopping experience from our farms to your doorstep. Thank you for trusting us with your special moments!