Claims Policy

Our Simple Claims Process

Oops, something not quite right? No worries. If your flowers arrived in the wrong color, wrong variety, or the quantity isn’t adding up, we’ve made fixing it simple. 

Please remember, flowers may need a couple of days to fully hydrate and open up. A little water and some time will help them look their best!

Before completing your checkout, we kindly ask that you double-check your shipping address to ensure all details are accurate, including any important information such as apartment numbers or specific instructions for the delivery company. Missing these crucial details may lead to delays that we unfortunately won't be able to refund if the delivery arrives after your event. We appreciate your attention to this, as it helps us ensure a smooth and timely delivery for you.

If you experience any issues with your flowers, please submit a claim with the following details:

- A group photo of all the affected flowers (e.g., if 25 stems are affected, include all 25 in one photo).

- A photo of the farm label, which is the sticker located on the lid of the box and describes its contents.

- A clear photo of the sticker attached to the cardboard wrap around the bunch or bundle (this may include a barcode or product code/name).

These details will help us process your claim efficiently. Fill out the claim form with your information.

Our team Takes Over: Once we receive your claim, our team will quickly assess the issue and resolve it. You’ll receive regular updates throughout the process.
Please submit any claims within 24 hours of receiving your flowers, so we can address any concerns promptly.

Need to Talk to a Human?

We’re here for you.

We appreciate your understanding and aim to make this as simple as possible for you! If you have any questions, feel free to contact us via:

Email: Drop us a message at customerservice@theflowerhype.com.

Phone: Call us at +1 (346) 475-0813.

Flowers should be fun, not stressful. If something missed the mark, let us know, and we’ll take care of it.