Claims Policy

Our Simple Claims Process

If your flowers arrived in the wrong color, the wrong variety, or with an incorrect quantity, we’ve made the claims process easy and straightforward. Please remember, flowers may need a few hours—or even a couple of days—to fully hydrate and open up. A little water and some time will help them look their best!

Provide Claim Details: Fill out the claim form with your information.
Our Floral Experts Take Over: Once we receive your claim, our team will quickly assess the issue and resolve it. You’ll receive regular updates throughout the process.
Please submit any claims within 24 hours of receiving your flowers, so we can address any concerns promptly.

We appreciate your understanding and aim to make this as simple as possible for you! If you have any questions fell free to contact us via:

Email: Drop us a message at customerservice@theflowerhype.com.

Phone: Call us at +1 (346) 475-0813.

Your satisfaction is our top priority. If something isn’t right, we’ll make it right. Guaranteed.