FAQs
1. What delivery options do you offer?
We ship all our flowers directly from our partner farms to your business, doorstep, or destination wedding. To ensure freshness and timely delivery, please place your orders at least 10 business days before your desired delivery date. We deliver Monday through Friday using FedEx, UPS, and DHL.
2. How can I place an order?
You can conveniently place your order on our website by selecting your favorite flowers and completing the checkout process. If you’d rather speak to someone, feel free to call us at 346-475-0813 to place your order over the phone or email: customerservice@theflowerhype.com if you have any questions!
3. Do you offer customization for floral arrangements?
At this time, we are unable to offer custom flower arrangements. However, we take great pride in our wide selection of high-quality flowers and pre-designed bouquets, all carefully curated to meet a variety of tastes and occasions. Whether you're looking for elegant roses, vibrant ranunculus, or seasonal blooms, we are confident that you will find something that perfectly suits your needs.
Think of The Flower Hype as your trusted partner for creating personalized floral arrangements. With our diverse collection of premium flowers, you have the flexibility to craft your own bespoke designs while staying within your desired budget. Our expansive inventory ensures that we carry every flower you could imagine, giving you the freedom to select the perfect combination for your event or gift.
We are committed to providing a seamless, professional experience, whether you are arranging flowers for a special occasion or simply adding a touch of beauty to your space.
4. What is your return/claim policy?
At Flower Hype, we take great pride in the quality of our flowers and are committed to ensuring your satisfaction. If you experience any issues with your roses, such as receiving the wrong flower, incorrect color, or compromised flowers, we are here to help. Please review our claims policy below to guide you through the process:
How to File a Claim
To ensure we can address your concern promptly and efficiently, please follow these steps:
Fill out the form with your claim information.Our Floral Experts Take Over: Once we receive your claim, our team of experts will quickly assess the issue and work to resolve it. You’ll receive regular updates throughout the process.Quick Tip: For the best results, please submit any claims within 24 hours of receiving your flowers so we can address any concerns promptly.
The Flower Hype offers three possible resolution options for your issue: we can either reship your order, issue a full refund to your original payment method, or provide store credit for future purchases.
5. Do you have a front store?
Currently, all of our flowers are available for purchase exclusively through our website, and we do not operate a physical storefront for in-person pick-up. However, rest assured that we are committed to delivering the highest quality and freshest flowers directly to you. Each order is carefully processed and our flowers are freshly harvested just before being packed and shipped to ensure they arrive at your doorstep in optimal condition. Our streamlined online ordering system allows us to source and deliver flowers directly from trusted partner farms, so you can be confident that every flower is as fresh as possible when it reaches you. While we do not offer an in-store pick-up option, our efficient delivery process ensures that your flowers are handled with care from our partner farm to their final destination.
6. How do I care for my flowers?
You can find detailed care tips for each flower in the "Flower Care" tab on every product page, helping you keep your blooms fresh for as long as possible. If you have any questions or concerns, don’t hesitate to reach out to our customer care team!
7. Are your flowers sourced sustainably?
We prioritize sourcing from eco-friendly farms and strive to support sustainable practices.
8. Are your flowers sourced sustainably?
Absolutely! You can email our customer support team if you want to include an e-message with your delivery and as soon as the flowers are delivered, we can text the recipient with your message. Make sure to send us the recipient’s phone number as well.
9. What payment methods do you accept?
We accept a variety of payment options for your convenience, including:
- Major credit and debit cards (Visa, MasterCard, American Express, Discover)
- ShopPay
- PayPal
10. Do you deliver to businesses?
Yes, we deliver to any physical address. Just make sure someone is there to receive the flowers or to take care of the delivery as soon as possible. The carrier might need a signature upon delivery so if no one is there to sign for the package, make sure to leave a signed and dated note for the driver with specific instructions on where to leave the boxes.