FAQs

Shipping and Deliveries:

1. What delivery options do you offer?

We ship all our flowers directly from our partner farms to your business, doorstep, or destination wedding. To ensure freshness and timely delivery, please place your orders at least 10 business days before your desired delivery date. We deliver Monday through Friday using FedEx, UPS, and DHL.

2. Do you do same-day delivery?

Why don’t you offer same-day delivery:

At The Flower Hype, we focus on quality over speed. Our flowers are carefully sourced, processed, and conditioned to ensure they arrive fresh, beautiful, and long-lasting.

Same-day delivery doesn’t allow enough time for proper handling, quality checks, or sustainable logistics. By planning deliveries ahead, we’re able to:

- Work with fresh, thoughtfully sourced flowers

- Reduce waste and last-minute substitutions

- Ensure each order meets our quality standards

- Deliver consistently reliable results for our customers. 

3. Do you deliver to all of the US?

Yes! We ship to all U.S. states, including Hawaii (HI) and Alaska (AK). 
All orders are shipped via FedEx, directly from our partner farms, to ensure freshness and reliable delivery—no matter where you’re located. There are no additional shipping charges for HI or AK. Our goal is to make premium, farm-fresh flowers accessible everywhere in the U.S., without extra hassle or hidden fees.

There are no additional shipping charges for HI or AK. Our goal is to make premium, farm-fresh flowers accessible everywhere in the U.S., without extra hassle or hidden fees.

4. Do you have a front store?

Currently, all of our flowers are available for purchase exclusively through our website, and we do not operate a physical storefront for in-person pick-up. However, rest assured that we are committed to delivering the highest quality and freshest flowers directly to you. Each order is carefully processed, and our flowers are freshly harvested just before being packed and shipped to ensure they arrive at your doorstep in optimal condition. Our streamlined online ordering system allows us to source and deliver flowers directly from trusted partner farms, so you can be confident that every flower is as fresh as possible when it reaches you. While we do not offer an in-store pick-up option, our efficient delivery process ensures that your flowers are handled with care from our partner farm to their final destination.

5. What happens if my flowers are delayed?

We partner with trusted carriers like FedEx, UPS, and DHL to ensure your flowers arrive safely and on time. Deliveries typically happen between 10 AM and 6 PM. While we do everything we can to make sure your order arrives as expected, there are times when factors like bad weather or unexpected carrier delays can affect the timing. These situations are rare, but we work hand-in-hand with our delivery partners to minimize any delays and ensure your order reaches you as quickly as possible. To further ensure the quality of your flowers, we pre-treat them to withstand any shipping delays, so they’ll arrive fresh and vibrant—even if there’s a minor delay. If your delivery is delayed by a day or two, we sincerely appreciate your patience and understanding. Our friendly customer service team is always available to help with any questions and provide updates on your shipment. Your satisfaction is our top priority, and we want to make sure you have an exceptional experience with us! 

6. Do you deliver to businesses?

Yes, we deliver to any physical address. Just make sure someone is there to receive the flowers or to take care of the delivery as soon as possible. The carrier might need a signature upon delivery so if no one is there to sign for the package, make sure to leave a signed and dated note for the driver with specific instructions on where to leave the boxes.

7. Will I need to sign for my flower delivery?

In some cases, the delivery driver may require a signature upon arrival. This is determined by the carrier (FedEx, UPS, or DHL) and can vary depending on the delivery address and package type. If you'd prefer your order to be left at your doorstep without a signature, we recommend reaching out to the carrier directly after receiving your tracking number to request a signature release or provide special delivery instructions. This helps ensure a smooth delivery experience!

Ordering Process:

1. How can I place an order?

You can conveniently place your order on our website by selecting your favorite flowers and completing the checkout process. If you’d rather speak to someone, feel free to call us at 346-475-0813 to place your order over the phone or email: customerservice@theflowerhype.com if you have any questions!

2. Do you offer customization for floral arrangements?

At this time, we are unable to offer custom flower arrangements. However, we take great pride in our wide selection of high-quality flowers and pre-designed bouquets, all carefully curated to meet a variety of tastes and occasions. Whether you're looking for elegant roses, vibrant cremons, or seasonal blooms, we are confident that you will find something that perfectly suits your needs:
Mini Bouquets – The Flower Hype
Premade Flower Centerpieces – The Flower Hype

Think of The Flower Hype as your trusted partner for creating personalized floral arrangements. With our diverse collection of premium flowers, you have the flexibility to craft your own bespoke designs while staying within your desired budget. Our expansive inventory ensures that we carry every flower you could imagine, giving you the freedom to select the perfect combination for your event or gift.

We are committed to providing a seamless, professional experience, whether you are arranging flowers for a special occasion or simply adding a touch of beauty to your space.

3. Can I add a personalized message along with my gift?

Absolutely! You can email our customer support team if you want to include an e-message with your delivery and as soon as the flowers are delivered, we can text the recipient with your message. Make sure to send us the recipient’s phone number as well.

4. What payment methods do you accept?

We accept a variety of payment options for your convenience, including:

- Major credit and debit cards (Visa, MasterCard, American Express, Discover)

- ShopPay

- PayPal

- Zezzle

Cancellations/ Changes/ Claims

1. What is your return/claim policy?

At Flower Hype, we take great pride in the quality of our flowers and are committed to ensuring your satisfaction. If you experience any issues with your roses, such as receiving the wrong flower, incorrect color, or compromised flowers, we are here to help. Please review our claims policy below to guide you through the process:

How to File a Claim

To ensure we can address your concern promptly and efficiently, please follow these steps:

Fill out the form with your claim information. Our Floral Experts Take Over: Once we receive your claim, our team of experts will quickly assess the issue and work to resolve it. You’ll receive regular updates throughout the process. Quick Tip: For the best results, please submit any claims within 24 hours of receiving your flowers so we can address any concerns promptly.

The Flower Hype offers three possible resolution options for your issue: we can either reship your order, issue a full refund to your original payment method, or provide store credit for future purchases.

2. Can I edit/cancel my order?

Absolutely! We understand that things happen, and we’ll always do our best to accommodate any changes you need. we require at least 7 days’ notice to modify or cancel an order. Since our flowers are prebooked in advance, we’re unable to make changes within 7 days of delivery.

General Information

1. How do I care for my flowers?

You can find detailed care tips for each flower in the "Flower Care" tab on every product page, helping you keep your blooms fresh for as long as possible. If you have any questions or concerns, please don’t hesitate to contact our customer care team.

2. Are your flowers sourced sustainably?

We prioritize sourcing from eco-friendly farms and strive to support sustainable practices.

3. Why do prices increase during high seasons like Valentine’s Day and Mother’s Day?

Prices increase during high seasons like Valentine’s Day and Mother’s Day because demand for flowers rises sharply while availability becomes more limited. During these periods, farms face higher production costs, increased labor needs, and higher freight expenses to meet holiday demand. Seasonal pricing helps ensure we can continue to source, handle, and deliver fresh, high-quality flowers on time without compromising quality or reliability.